Cancellation policy
Professional draft for owner and legal review before launch. The English version is legally binding; translations are provided for convenience. Effective 23 October 2026.
1.
This draft applies to confirmed B2B bookings. A request that has not been accepted may be withdrawn without a cancellation charge. Send cancellations through the booking page and in writing to info@tour-leaders.com; receipt time in Athens determines the notice period. The booking reference and reason must be included. A change of dates or leader is subject to written agreement, not automatically a cancellation.
2.
Agency cancellations are assessed against the accepted offer and documented, reasonable losses. The 15% deposit may be retained up to the amount of non-recoverable administration and committed leader costs; any excess is refunded. Within 30 days of departure, additional documented, non-recoverable costs may be charged, but total charges cannot exceed the agreed booking total. No automatic percentage scale beyond the deposit applies unless explicitly disclosed and accepted in the offer. Parties must mitigate losses and credit recovered sums. No-shows may be treated as cancellation on departure day.
3.
If the leader cancels or cannot perform, notify the operator and agency immediately. We will seek a suitably qualified replacement, subject to the agency’s approval, or refund payments for services not provided. A replacement or refund does not remove rights under mandatory law. The platform does not guarantee that a replacement will be available.
4.
For extraordinary events outside reasonable control, including official travel restrictions or serious safety risks, parties should discuss postponement, replacement or cancellation in good faith. Refunds reflect unperformed services less lawful, evidenced, unavoidable third-party costs; there is no blanket waiver of legal rights. Travel insurance is recommended. Ordinary commercial inconvenience is not automatically force majeure.
5.
Refunds are returned through the original payment method where practicable within 14 days after the amount is agreed and necessary payment details are available. The operator provides an itemised explanation of deductions. Disputes may be sent to info@tour-leaders.com. These business bookings do not generally carry a consumer 14-day cooling-off right; mandatory rights, if applicable, are preserved.
Famous Travel S.A. · 25, 3rd September Str., Athens, Greece
ΜΗ.Τ.Ε. 0206Ε60000686200
info@tour-leaders.com